Cancellation, Transfer
& Refund Policy

Registration and payment

Full payment is required to reserve a seat in a public class. A seat is not reserved until checkout is complete and payment is confirmed. Registration is for one participant unless the checkout page states otherwise.

Participant cancellations

• Seven or more calendar days before class: Choose a full refund to the original payment method or one transfer to another available, comparable class.
• Three to six calendar days before class: Receive one transfer to another available, comparable class held within 12 months. No cash refund is available.
• Less than 72 hours before class or failure to attend: The registration is nonrefundable and nontransferable.

A transfer may be used once. If the replacement class costs more, the participant must pay the difference. No credit is issued when the replacement class costs less.

Participant substitutions

You may request a participant substitution up to 24 hours before the scheduled class start. The substitute must meet all course prerequisites and provide any required information. Substitutions are subject to Sentinel approval and any credentialing rules that apply to the course.

Late arrivals and incomplete attendance

Some courses require attendance for the full scheduled time. A participant who arrives late, misses required instruction, or leaves early may be denied entry, course completion, testing, or a certificate. In that situation, the registration may be treated as a late cancellation or no-show.

If Sentinel changes or cancels a class

If Sentinel cancels a class, the purchaser may choose a full refund or transfer the registration to another available class. If Sentinel changes the date or location and the participant cannot attend, the same options apply. Sentinel is not responsible for travel, lodging, lost wages, or other costs incurred by a participant.

Private group training

Private, onsite, and contracted group training is governed by the cancellation and payment terms in the applicable proposal, service agreement, or statement of work. Those written terms control if they differ from this policy.

eLearning and special fees

This policy does not apply to self-paced eLearning unless the course checkout page expressly says that it does. Terms for digital courses will be shown at purchase. Separately disclosed third-party, credential, material, or shipping fees may be nonrefundable once ordered or issued.

How to request a cancellation or transfer

Email info@sentinelstrategicdefense.com with the purchaser's name, participant's name, course title, class date, and requested action. The request is effective when received. Approved refunds are submitted to the original payment method within 10 business days; your financial institution may require additional processing time.

Course-specific terms and acceptance

If a course page or checkout page clearly states different cancellation terms, those course-specific terms control. By registering or paying for a class, the purchaser confirms that they reviewed and accepted the policy displayed or linked at checkout.